Pros and Cons of debt counselling

Debt can be a big burden for many South Africans. With the cost of living on the rise, more and more people are finding themselves in financial trouble. Debt counselling has appeared as a helpful resource for those looking to navigate their way out of debt.

Key Takeaways

  • Growing Debt Concern in South Africa: Rising living costs are pushing more South Africans into troubling financial situations, making debt counselling a valuable resource for many.
  • What is Debt Counselling?: It’s a service where a professional debt counsellor reviews a person’s financial situation, offers advice, and negotiates with creditors to make debt management easier, helping individuals avoid potential legal actions and work towards becoming debt-free.
  • Choosing the Right Counsellor: It’s important to ensure the debt counsellor is accredited and has the necessary qualifications. Asking about their experience, process, fees, and success rates is crucial before committing.

Understanding Debt Counselling

Debt counselling is a process that helps people who are struggling to make their debt payments. It involves a thorough assessment of your financial situation by a professional debt counsellor. They look at your income, expenses, and debts to understand your financial standing. Based on this, they offer advice and can even negotiate with your creditors to reduce payments, interest rates, or both. This service aims to help you manage your debts better, avoid legal actions from creditors, and ultimately, become debt-free.

The Process of Debt Counselling

Initial assessment and Consultation

When you first seek debt counselling, a counsellor will review your financial situation. They’ll look at your income, expenses, and outstanding debts. This step is all about understanding where you stand financially. It’s a non-judgmental process aimed at figuring out the best way forward to manage and eventually eliminate your debts.

Drafting a Payment Plan

Based on the initial assessment, the counsellor creates a tailored payment plan. This plan outlines how you can distribute your income to cover your living expenses and pay off your debts in a manageable way. The goal is to make debt repayment less overwhelming.

Negotiating with Creditors

Debt counsellors then take a step to negotiate with your creditors. They aim to reduce your monthly payments and interest rates. This step can make your debts more manageable and help you pay them off faster.

Legal Protection and its Implications

Once under debt counselling, you gain legal protection from your creditors. They can’t take legal action against you as long as you stick to the payment plan. It offers a safety net, giving you the space to focus on clearing your debts without the constant worry of legal repercussions.

While debt counselling offers a lifeline to individuals, understanding business rescue can provide similar support to companies facing financial distress. Discover how business rescue can help your business navigate challenging times.

Advantages of Debt Counselling

Structured Payment Plan

One of the huge benefits of debt counselling is the structured payment plan. It consolidates all your debts into one monthly payment. This simplification makes it easier to manage your debts, as you only need to focus on one payment each month. It also aids in budgeting, as you know the exact amount you need to set aside for debts each month.

Legal Protection

Being under debt counselling means you are legally protected. Creditors cannot harass you for payments or repossess your assets if you adhere to the agreed-upon payment plan. This legal protection offers peace of mind and stability during the debt repayment journey.

Reduced Interest Rates

Debt counsellors negotiate with creditors to possibly reduce the interest rates on your debts. Lower interest rates mean you can pay off your debt faster, as a larger portion of your payment goes towards the principal amount, not just covering the interest.

Financial Education and Empowerment

Debt counselling also offers financial education. Counsellors provide tools and resources to help you manage your finances better. This education is a stepping stone to a more secure financial future, beyond just being debt-free.

Emotional and Psychological Relief

The process also provides emotional and psychological relief. Knowing that there’s a plan in place, and you’re making progress towards being debt-free, can hugely reduce stress and anxiety associated with debt.

» Discover: How to cancel debt review effectively.

Disadvantages of Debt Counselling

Long-Term Commitment

Debt counselling is a long-term commitment. It’s not a quick fix but a process that takes time. You need to be prepared to stick to the payment plan for years, depending on the amount of your debt. This long-term nature can be a challenge for some individuals.

Impact on Credit Score

Your credit score may be affected when you’re under debt counselling. While it’s a necessary step to manage and clear your debts, it’s something to be aware of, as it may affect your ability to take on new credit during the counselling period.

Costs Involved

There are fees associated with debt counselling. You’ll need to pay for the service, which adds to your expenses. However, for many, this cost is outweighed by the benefits and the potential savings from reduced interest rates and payments.

Restrictions on Acquiring New Debt

While under debt counselling, you’re restricted from taking on new debt. This limitation ensures you focus on clearing your existing debts. It can be a challenge, especially in emergencies where taking on credit might be a natural inclination.

Not a One-Size-Fits-All Solution

Debt counselling isn’t for everyone. It’s a helpful resource for many, but it might not be the best option depending on your specific financial situation and the nature and amount of your debts.

Choosing the Right Debt Counsellor

Accreditation and Qualifications

When it comes to selecting a debt counsellor, ensuring they are accredited is paramount. Accreditation ensures that the counsellor is certified and adheres to the standards set by the National Credit Regulator (NCR). Always check for this credential to ensure you’re receiving professional, ethical, and effective service.

Questions to Ask Before Committing

Before you decide on a debt counsellor, there are several questions you should consider asking. Inquire about their experience, and success rates, and ask for references if possible. Understand their process, how they plan to help you, and the fees involved. Being informed is a crucial step in ensuring that you’re entrusting your financial recovery to a competent professional.

Secure your loan effortlessly with Arcadia Finance. There’s no application fee, and you can choose from a selection of 10 trusted lenders. Every lender follows the regulations set by the National Credit Regulator in South Africa.

Alternatives to Debt Counselling

Debt Consolidation Loans

Debt consolidation loans can be another viable option for those looking to streamline their debt management. This involves taking out one loan to pay off different debts, allowing you to have one monthly payment, often at a lower interest rate. However, it’s crucial to review the terms of the consolidation loan to ensure it offers a real benefit and isn’t just extending the debt problem.

Bankruptcy and Its Implications

Bankruptcy is often viewed as a last resort. While it can provide a fresh start by wiping out certain debts, it also comes with severe consequences. Your credit score will take a huge hit, and the bankruptcy will stay on your credit report for up to 10 years, affecting your ability to borrow money, rent housing, or even get a job.

DIY Debt Management Strategies

Some individuals opt to tackle their debt without professional help. This can involve budgeting, negotiating with creditors for lower interest rates or waiving fees, and creating a debt payment plan. While this can be effective, it requires a high level of discipline and financial literacy.


Debt counselling offers a structured and supportive pathway out of debt but isn’t without its challenges. Understanding both the advantages and disadvantages is crucial to making an informed decision that aligns with your unique financial situation and goals.

Remember, the journey to financial freedom is personal and requires a tailored approach.


How long does the debt counselling process typically last in South Africa?

The duration of the debt counselling process can differ depending on the individual’s specific financial situation. However, on average, it often takes between 3 to 5 years to complete. This period allows for a manageable repayment plan that doesn’t strain the individual’s finances while ensuring that all debts are adequately addressed.

Can I exit the debt counseling program before completion?

Yes, you can exit the program, but it’s not as straightforward as just walking away. To exit, all your short-term debts need to be settled, and you should be able to meet your home loan commitments if applicable. A clearance certificate is then issued, and credit bureaus are informed to update your credit profile.

What happens if I miss a payment during my debt counselling program?

Missing a payment can have consequences, as it may lead to the termination of the debt counselling process. It’s essential to communicate with your debt counsellor if you’re facing difficulties making a payment. They can renegotiate with creditors or adjust your budget to accommodate the challenge.

Are all debt counsellors in South Africa regulated?

Yes, all debt counsellors in South Africa should be registered and regulated by the National Credit Regulator (NCR). Always ensure that the debt counsellor you’re considering is registered with the NCR to guarantee that you’re receiving professional and ethical service.

How does debt counselling impact my ability to get a home or car loan in the future?

While under debt counselling, you won’t be able to take on additional credit, including home or car loans. However, once you’ve completed the program and all your debts are settled, your credit profile will be updated. It may take some time to rebuild your credit score, but it won’t permanently delay your ability to secure loans in the future.

How much do you need?
*Representative example: Estimated repayments of a loan of R30,000 over 36 months at a maximum interest rate including fees of 27,5% APR would be R1,232.82 per month.

Loan amount R100 - R250,000. Repayment terms can range from 3 - 72 months. Minimum APR is 5% and maximum APR is 60%.